Employers would be wise to stop promoting individuals as a reward for performance in a different role. Choose supervisors based on their talent to communicate well and ability to develop others. Natural supervisors want to be open and are approachable. Good supervisors establish priorities and goals. Good supervisors focus on others’ strengths. Great supervisors improve the level of trust in the workplace.
Gallup’s four-decade research of 27 million employees identified five talents great managers possess. "They motivate their employees, assert themselves to overcome obstacles, create a culture of accountability, build trusting relationships and make informed, unbiased decisions for the good of their team and company." Tall order; their research revealed only 10 percent possessed all five and an additional 20 percent have some of the talents.