One of the many hats Human Resource (HR) professionals wear is the Sherlock Holmes’ deerstalker. Knowing how and when to conduct workplace investigations is an essential function of HR departments. HR is required to respond when becoming aware of issues that require investigation.
Determining whether an employee’s comment or complaint warrants an investigation is the first step. Often an issue can be resolved without launching a formal investigation. Clarifying the issue will reveal whether the investigator needs to speak with others to determine facts, which documents need to be reviewed and whether experts need to be contacted.