We’re working from home, doing more shopping online, video-chatting with friends we haven’t seen since before COVID, and increasingly, we’re even visiting the doctor electronically.

According to research, healthcare providers are seeing between 50-175 more patients with the advent of telemedicine, or telehealth. In fact, an estimated 20 percent of all emergency room visits and 24 percent of routine office visits are now delivered virtually.

Marjorie Stephens is president and CEO of the BBB Serving Northern Indiana.

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