People crave certainty. Knowing what is coming next frees our brain to perform.

It is easy to drive and talk to your passenger at the same time until the car in front of you slams on its brakes. We instantly respond to the threat. Our brains will focus on that uncertainty until it is resolved. Then we can go back to our normal functioning.

Nora T. Akins of Strategic Management provides management training and refines human resource systems to make the world kinder, one workplace at a time. Reach Nora at 219-873-1735 or nora@manage

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